✦ Travel Industry Survey

Travel Industry Operational Challenges Survey

Thank you for taking 3 minutes to share your experiences. We are researching the biggest daily hurdles in the travel industry. Your insights will help us understand where professionals are losing the most time, money, and energy — and what solutions are desperately needed.

9 Questions

Takes ~3 minutes

100% Confidential

Question 1 of 9

Which best describes your primary role or business type? *

Select one option

Independent Travel Agent / Advisor

Retail Travel Agency

Tour Operator / DMC

Corporate Travel Management (TMC)

Accommodation Provider

Other

Please select an option to continue.

Question 2 of 9

Roughly how many bookings or clients do you handle in a typical month? *

Select one option

1 – 20

21 – 50

51 – 150

150+

Please select an option to continue.

Question 3 of 9

Which of the following operational areas cause the most friction in your daily workflow? *

Select up to 3 options

✓

Technology / Software crashes or syncing issues

✓

Customer Communication and managing expectations

✓

Logistics & Itinerary changes

✓

Supplier Coordination and unresponsiveness

✓

Administrative & Compliance paperwork

✓

Financial Processing and invoicing

Please select at least 1 option (max 3).

Question 4 of 9

Of the areas you struggle with, what is the single most PAINFUL or costly problem you face? *

Select one option

Technology & Software failures

Customer Communication bottlenecks

Logistics & Itinerary headaches

Supplier Coordination issues

Administrative & Compliance burdens

Financial Processing delays

Please select an option to continue.

Question 5 of 9

How does this #1 pain point negatively impact your business the most? *

Select one option

Wasted Time — hours spent on manual tasks

Lost Revenue — costly errors or lost sales

Client Dissatisfaction — poor reviews

Employee Burnout — lowered morale

Growth Bottleneck — inability to scale

Please select an option to continue.

Question 6 of 9

How are you currently dealing with this problem? *

Select one option

Manual workarounds — spreadsheets, extra hours

Paying for multiple software tools

Hiring extra staff or VAs

I haven't found a solution

Other

Please select an option to continue.

Question 7 of 9

On average, roughly how much does this problem cost you per month? *

Select one option

Under RM1,000

RM1,000 – RM5,000

RM5,000 – RM10,000

RM10,000 – RM50,000

RM50,000+

I'm not sure, but it's a significant amount

Please select an option to continue.

Question 8 of 9

If you could wave a magic wand and instantly automate or fix ONE specific task in your daily operations, exactly what would it be? *

Be as specific as possible — your answer directly shapes what we build.

Minimum 10 characters. The more specific, the more helpful.

Please describe your answer (at least 10 characters).

Question 9 of 9

Want to test our free tool? (Optional)

We've built a tool to help travel businesses automate itinerary building and supplier communication. We're looking for a few industry experts to test it out for free. If you're interested, share your email and we'll reach out.

No spam. We'll only contact you about the free beta.

Please enter a valid email, or leave blank to skip.

✓

Thank You!

Your response has been recorded. Your insights are invaluable in helping us understand the real challenges facing travel industry professionals — thank you for your time.

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